Here at Digital Group Audio (DGA) our mission is to make products “For the Customer, By the Customer” and our customer service will always treat you with the respect you deserve. We treat our customers the same way we would treat a good friend!
We stand behind our product which is why we offer the following refund policy:
**General Return Policy**
If for any reason you are dissatisfied with your Livespeakr, there is a 30 day return period beginning the date that your Livespeakr is shipped. In order for us to process your return it is required that you obtain an RMA number as well as ship back your Livespeakr (all contents of original package must be included).
How to Obtain an RMA:
Please fill out the following form to obtain an RMA, it will be issued to you within 1 business day:
Upon obtaining an RMA, please send the Livespeakr (in original packaging with all contents) to the following address:
DGA Attn: Returns
6965 El Camino Real
Carlsbad, CA 92011
Upon receipt and processing, you will be refunded the full price except shipping and handling. This process generally takes 7-14 days. If this has not occurred after the specified time please notify us and we will solve the issue immediately.
Thank You and if you have any questions please don’t hesitate to contact us!